Shipping policy

Shipping Policy

Updated November 2025

At Zozzle Pty Ltd, we’re committed to getting your little traveller’s new adventure companion to you as quickly and safely as possible.

Processing Times

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your Zozzle journey every step of the way.

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Shipping Times

Australia:

• Free Standard Shipping (2–8 business days)

• Same-day dispatch for orders placed before 12 PM AEST (Mon–Fri)

Rest of World:

• Free Standard International Shipping (2–8 business days)

• Delivery times may vary slightly depending on your location and local customs processing

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Order Tracking

Once shipped, you’ll receive a tracking link via email. Please allow up to 24 hours for tracking updates to appear after dispatch.

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Customs, Duties & Taxes

All international orders are shipped Delivered Duty Paid (DDP) where possible, meaning you won’t need to pay any extra fees at delivery. In rare cases where local import duties or taxes apply, these are the responsibility of the customer.

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Shipping Delays

While we always aim to deliver within the expected timeframe, unforeseen circumstances (such as carrier delays or customs holds) may occasionally cause slight delays. We appreciate your patience and understanding.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team at hello@zozzlekids.com within 7 days of delivery. We’ll work quickly to make it right.

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Questions?

Our friendly support team is always here to help. Contact us anytime at hello@zozzlekids.com.